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職場(chǎng)電話(huà)交流英語(yǔ)口語(yǔ)
電話(huà)溝通是職場(chǎng)中每位上班族都要接觸到的，在本篇文章中安格英語(yǔ)老師就商務(wù)英語(yǔ)電話(huà)溝通進(jìn)行展開(kāi)，具體包括接電話(huà)、打電話(huà)、留言等常用電話(huà)英語(yǔ)口語(yǔ)，提供英語(yǔ)電話(huà)溝通技巧的同時(shí)幫助大家掌握英美商務(wù)人士電話(huà)交流的相關(guān)禮儀和習(xí)慣。
1.呼叫方和接線(xiàn)員常用電話(huà)英語(yǔ)口語(yǔ)
A.確認(rèn)身份
TAB Corporation. Can I help you?
TAB Corporation. How may I help you?
Hotel International. May I help you?
J&C Consultancy. What can I do for you?
This is Paul Smith speaking.
Hello, this is Paul Smith from Shipping International.
Hello, this is James Lee calling from BHI in New York.
Hello, this is Wang Ping calling from Singapore.
B.轉(zhuǎn)接電話(huà)用語(yǔ)
May I speak to Mr. Brown?
I’d like to speak to John Martin, please.
Could I speak to John Martin, please?
Could you put me through to the sales department?
Could you tell me the number of the sales department?
I’ll put you through.
I’m putting you through.
I’m connecting you now.
The number of the sales department is 334. Shall l connect for you?
2.呼叫方和被呼叫方常用電話(huà)英語(yǔ)口語(yǔ)
A.接電話(huà)及說(shuō)明原因
Hello, this is Jane speaking. May I help you?
Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
Who’s calling, please?
James speaking.
Hello, this is John Lee. It’s concerning the July order.
Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.
Hello, this is Peter Anderson. I’m returning your call.
Hello, James. This is Peter. Mike asked me to call you about…
B.確認(rèn)信息
There are two things I want to mention.
Can I just make sure I’ve got this point?
You mean the first thing I have to do is ship the goods in July. Is that right?
So, we will meet on Monday, 9 o’clock in the morning. Is that right?
C.如何結(jié)束電話(huà)溝通
Thanks for calling.
Thanks for calling back.
Thank you for the information.
I look forward to seeing you soon.
I look forward to meeting you.
I’m looking forward to our next meeting.
Have a good weekend/journey/holiday.
Talk to you later.
3.電話(huà)留言常用電話(huà)英語(yǔ)口語(yǔ)
May I take a message for you?
Would you like to leave a message?
Could I ask who’s calling, please?
Could you give me your phone number, please?
Could you say that again/ repeat that?
Could you speak a little more slowly, please?
I’ll give her the message as soon as she’s back.
I’ll ask him to call you first thing tomorrow.
I will ask her to call you back as soon as she is free.
4. 打錯(cuò)電話(huà)及其他常用電話(huà)英語(yǔ)口語(yǔ)
I’m afraid you’ve dialed the wrong number.
I’m afraid you’ve got the wrong number.
The line is engaged/in use/busy.
You’re wanted on the phone.
He hung up on me.
一通完整的商務(wù)電話(huà)應(yīng)該是有目地的，在進(jìn)行電話(huà)溝通前你必須明確自己的目地：要找誰(shuí)、說(shuō)什么，必要的時(shí)小編建議不妨先在自己的便簽紙上寫(xiě)下幾條溝通要點(diǎn)。在英語(yǔ)電話(huà)交流方面，安格英語(yǔ)老師認(rèn)為大家需要的不僅僅是多練，更加需要勇于用英語(yǔ)表達(dá)自己的信心。更多職場(chǎng)商務(wù)英語(yǔ)口語(yǔ)資料可訪(fǎng)問(wèn)安格英語(yǔ)學(xué)習(xí)網(wǎng)站學(xué)習(xí)。
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